#110 of 350 hotels in Hamburg based on Tripadvisor
Naomi
United Kingdom,
March
2025
5.0/10
My stay at Leonardo Hotel Hamburg Airport was comfortable thanks to the friendly and accommodating staff. The shuttle service to the airport was efficient, making my early flight less stressful. However, the room felt a bit dated and there was an unexpected lack of air conditioning. Overall, good value for its proximity to the airport, though some improvements could enhance the experience.
Rooms
6.0
The room I stayed in was reasonably spacious, but it did need a bit of an upgrade. The bathroom, however, had a more modern feel which I appreciated. Unfortunately, I struggled with the heat; despite being informed there was air conditioning, I found it only ventilated.
Service
8.0
The staff here were genuinely friendly and helpful. They made the check-in process quick and even helped me organize taxis when I needed them. Their responsiveness really added to my overall experience.
Location
6.0
The hotel's location is fantastic for airport access, just a few minutes away. However, it is a bit out of the main city center and the surrounding area didn't seem particularly appealing for a stroll.
Dining
5.0
I had lunch at the hotel restaurant, and sadly, it didn't meet expectations. The service was slow, and the quality of the food left much to be desired, especially given the prices they charged.
Facilities
7.0
There was a shuttle service that made traveling to the airport seamless. The hotel was also clean throughout, adding to a pleasant atmosphere despite some other issues I encountered.
Christian
United Kingdom,
March
2025
5.2/10
I had a decent stay at Leonardo Hotel Hamburg Airport, which was conveniently close to the airport, making my travel seamless. The staff was friendly and accommodating, contributing positively to my experience. However, I found the overall appearance of the hotel to be aging, and some areas, like the garden, could use better maintenance.
Rooms
6.0
My room was spacious and clean, although it felt a bit outdated. The lack of a shower curtain in the bathroom made showers a bit tricky, as water often sprayed onto the floor. I appreciated the comfort of the bed, but the pillows could have been more suitable for my preference.
Service
6.0
The staff was generally friendly and responsive, especially during check-in. However, I encountered a less helpful attitude during departure when the shuttle left a couple of minutes early. This soured my experience a bit, as better communication could have helped avoid the mishap.
Location
7.0
This hotel is well-situated near the airport, making it a convenient choice for travelers. While there's a shopping center and a few restaurants within walking distance, the surrounding area isn't the most attractive, with a lack of interesting spots for a stroll.
Dining
6.0
I found the on-site restaurant acceptable, with a limited but decent selection of food. Although the service was slow when my meal arrived, the quality exceeded my expectations, supporting the potential for a better dining experience.
Facilities
7.0
The cleanliness of the hotel facilities stood out positively, which really enhanced my comfort. Additionally, the quick check-in process was a nice convenience. I also appreciated that the windows in the room could be opened for fresh air.
Zoe
United Kingdom,
March
2025
5.6/10
I had a mixed experience at Leonardo Hotel Hamburg Airport. The staff were incredibly friendly and accommodating, which made my check-in process seamless. However, my room felt a bit outdated and was slightly cold for my taste. The breakfast was good, but I'd hoped for a bit more variety.
Rooms
6.0
The room was spacious, though it felt a bit outdated with decor that seemed to have aged. I struggled a bit with the narrow and soft mattresses, which gave a unique but not entirely comfortable sleeping experience.
Service
8.0
The staff were consistently friendly and responsive to my needs. They quickly arranged for shuttle service and were helpful in recommending dining options nearby.
Location
7.0
The hotel's location is ideal for quick access to the airport, being only about eight minutes away. However, the surrounding area felt a bit rundown, with not many appealing options for strolling around.
Dining
7.0
Breakfast was satisfying, although the selection was somewhat limited. I appreciated the quality but wished for more options to choose from.
Facilities
7.0
While the facilities seemed a bit worn out, I enjoyed the open windows for fresh air. The overall cleanliness of the hotel added to a pleasant experience.
Juliet
United Kingdom,
March
2025
6.2/10
I enjoyed my stay at the Leonardo Hotel Hamburg Airport. the interior was surprisingly upscale, and my room was spacious and quiet. However, my experience was marred by the shuttle service and an interaction with the morning staff, which dampened my overall impression.
Rooms
8.0
My room was large and comfortable, with a good-sized bathroom. though the decor felt a bit dated for a four-star hotel.
Service
7.0
The staff were friendly and accommodating, which I appreciated. however, the service at breakfast was a bit slow, and I had a frustrating experience with the morning desk staff regarding the shuttle.
Location
7.0
The hotel's location was ideal for my airport needs, just an eight-minute drive. yet it was a bit far from the city center, and I did feel uneasy walking alone at night.
Dining
8.0
I found the food at the restaurant to be delicious when it finally arrived. the breakfast was also satisfying, though the variety was somewhat limited.
Facilities
8.0
The hotel was very clean and the common areas were well-maintained. though I did wish there were more fitness facilities available.
Penelope
United Kingdom,
December
2024
6.2/10
I had a pretty good stay at the Leonardo Hotel Hamburg Airport. It was super convenient being just a five-minute drive from the airport, which really saved me stress before my flight. The breakfast was tasty, but I felt the variety could be a bit better. While my room had a nice vintage feel, it could use some updating. Overall, it was decent for a short stay.
Rooms
6.0
My room was reasonably spacious, but it had a vintage vibe that felt a bit outdated. The bathroom was more modern, which was a nice contrast.
Service
8.0
Check-in was quick and the staff were friendly, always willing to help out with any of my questions. They even organized my airport transfers without a hitch.
Location
8.0
The location was excellent for my needs, just a short ride from the airport and close to several dining options and a mall. I appreciated that I could grab essentials nearby.
Dining
7.0
Breakfast was pretty good, though I expected a bit more variety in both hot and cold options. Still, it was decent for the price I paid.
Facilities
7.0
The hotel had good facilities, including a cozy bar area and free coffee available in the morning. However, I didn't try room service.